Frequently Asked Questions
How far in advance should I make my reservations?
Please make your reservations as soon as possible. Bounce House units are very popular and sometimes we are booked up weeks and even months in advance.
We generally contact you within 1-2 days of your event to confirm final payment, method of payment, type of surface for set up, space and electrical requirements, and coordinate delivery time, etc. All reservation require confirmation and coordination for delivery. If you are unavailable at the time of call, we will leave a message or text. If we cannot reach you and /or you do not call back before the day of your event, we cannot guarantee delivery and you may be subject to a cancellation fee.
How much room is needed for a bounce house and what surfaces can the bounce house be set up on?
You will need to provide a level area of about 2 feet by 2 feet wider than the dimensions of the bounce house you are renting with an overhead clearance of about 18 feet for our units. Our units can be set up on any level surface such as grass, concrete, asphalt and even indoor gymnasiums. Please specify which surface the bounce house will be setup on so we can provide the appropriate anchors.
Do you deliver and set up the bounce houses?
Yes. We deliver and set up all bounce house units and insure that they are clean before your party starts. We also insure that the units are in good working condition as we test the units for safety after set up.
What time do you deliver and pick-up the bounce house?
You decide on the specific rental time and we’ll be there anywhere from 30 minutes to 3 hour before that for set up. You do not pay for set up time. Rentals are for jumping time only. We pick-up the unit after the party is over, but please allow up to 1-3 hours for pick-up. If an exact pick-up time is crucial, just let us know.
What kind of power is required?
All units must be within 100 feet of an electrical outlet.
Are moon jumpers safe?
Absolutely! As long as all the rules outlined on the operating procedures page of your Safety Instructions are followed, and the unit is supervised at all times, they are very safe.
Is there a delivery charge?
If you’re order is over $75.00 you do not get charged for delivery. If you did order under $75.00 then we have to charge $35.00 for fuel coverage.
What is the rental period?
The rental period is up to 8 hours. Please do not hesitate to contact us for any special circumstances you might have, as we are very flexible. We can also set up for an overnight occasion or a two day rental. Please call to discuss pricing.
Who will come and break down the bounce houses?
The same driver will come and break down the bounce house unit and the break down time is 20-30 minutes. Please do not release the unit to anyone else unless you receive specific instructions from the original driver.
How long does it take to set up the bounce house?
It takes about 20-30 minutes to set up the unit and review the safety guidelines with you.
What are my responsibilities as the renter of the bounce house?
A responsible adult must be assigned to supervise the children while the unit is in use. The adult must know all the safety rules and also be the enforcer of these rules. The renter is responsible for the safety of the children and the care of the equipment.
What if it is rainy or windy?
Xtreme Party Rentals reserves the right to cancel a reservation due to heavy rains or high winds (over 20 mph). There is no penalty to the renter. We will call you on the morning of your party to confirm your reservation in which at that time you have the option of canceling your order. Shall you decide to proceed with your order in such weather conditions, once the unit is delivered, there will be no refunds should the weather conditions consist of heavy rains or high winds.